ceria Platform Privacy Notice

This page describes what we collect when you use ceria and how we keep that data protected. We collect personal information to verify your account (KYC), process deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and to prevent fraud. Our servers encrypt all data in transit and at rest. We do not sell your information to third parties.

Your personal data includes your email, phone number, full name, date of birth, identity documents, payment method details, and transaction history. We use this information solely to verify your identity, fund your account, process payouts, and comply with law enforcement requests. We retain your data for the period required by local regulations, then securely delete it.

If you have questions about how we handle your data, contact our support team through the ceria app or visit our About us page for contact details.

What Data We Collect on ceria

We collect data in two categories: account setup and transaction data. During account creation, we request your email address, phone number, full name, and date of birth. We use email to send account notifications and password-reset links. We use your phone to send two-factor authentication codes (if enabled) and withdrawal confirmations.

For KYC verification (required before your first deposit), we collect your identity document number, photo, date of birth, and proof of address. We use this to verify you are who you claim to be and to comply with anti-money-laundering regulations. Once verified, we retain this document for the period required by law, then delete it securely.

We also collect transaction data: your deposit and withdrawal history, payment method details (e.g., your DANA wallet ID or e-wallet account number), game activity (spins, bets, wins), and account login history. We use this to process payouts, detect fraud, and provide your transaction receipts.

How We Use Your Data

We use your data to run ceria. Specifically: we verify your identity to prevent fraud and comply with anti-money-laundering law; we process deposits and withdrawals by sending your payment details to our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment); we credit wins and debit stakes to your account balance; we send you account notifications (deposits confirmed, withdrawals processed, suspicious login attempts); and we investigate disputes or complaints you report.

We do not use your data for marketing unless you opt in. We do not sell your data to third parties. We do not profile you for targeted advertising. We do not share your information with affiliates or partners except as required by law (e.g., if a court orders us to disclose information to law enforcement).

Our servers may be located outside your jurisdiction (e.g., in Singapore or another APAC region). Your data is encrypted during transfer, so it is protected even in transit. We use industry-standard TLS encryption (HTTPS) for all web traffic and AES-256 encryption for data at rest.

Third-Party Processors and Data Sharing

We work with third-party processors to run ceria. Our payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your payment method details and transaction amounts to process deposits and withdrawals. These processors handle your data under their own privacy policies — we recommend reviewing them.

Our cloud hosting provider stores our servers and backups. Your encrypted account data lives on these servers. Our hosting provider has signed a data-processing agreement and is prohibited from using your data for any purpose other than hosting our platform.

We do not share your personal data with game providers, marketing partners, or affiliate networks. The only exceptions are: law enforcement requests (if we receive a valid court order), regulatory compliance (anti-money-laundering audits), and fraud investigations (if we need to report you to financial crime authorities).

Cookies and Tracking

We use cookies to remember your login session and to prevent fraud. When you log into ceria, we set a session cookie — this keeps you logged in across pages without re-entering your password. We do not use tracking cookies for analytics or advertising. We do not install third-party trackers (Google Analytics, Facebook Pixel, etc.) on ceria.

You can disable cookies in your browser settings. If you do, you will need to re-enter your password each time you visit ceria. Disabling cookies does not affect gameplay or account access.

Your Rights and Data Requests

You have the right to access, correct, or delete your personal data. To request a copy of all data we hold about you, contact our support team and provide your ceria username and email. We will compile your data within a standard timeframe and send it to you in a readable format.

To correct inaccurate data (e.g., a misspelled name or wrong phone number), log into your ceria account and update your profile. If you cannot update it yourself, contact support. To delete your account and all associated data, contact support and request account closure. We will settle any outstanding balance, close your account, and delete your personal data subject to our legal retention obligations (e.g., we may retain records for tax or anti-money-laundering purposes for a defined period).

Security and Data Breach

We protect your data using encryption, password hashing, and secure access controls. Your password is hashed (never stored in plain text). Access to your account is restricted to you and ceria staff with a legitimate need (e.g., support specialists investigating a dispute). We conduct regular security audits.

If we detect a data breach, we will notify affected users within a standard timeframe and take steps to mitigate harm. We do not guarantee that a breach will never occur — data security is an ongoing practice, not a guarantee. If you suspect unauthorized access to your ceria account, change your password immediately and contact support.

Changes to This Policy

We may update this privacy notice at any time. Changes take effect immediately upon publication. Continued use of ceria after an update constitutes acceptance. We will notify you of material changes via email or in-app notification.

ceria services are available only where local law permits. Your data handling is subject to the laws of your jurisdiction and to our platform's security standards. For questions or to make a data request, contact our support team through the ceria app or visit our Legal notice page for escalation procedures.