ceria Account & Payment FAQ

On the ceria login page, click the "Forgot your password?" link. Enter the email address associated with your account. We will send a password-reset email to that address within a few minutes. Click the reset link in the email — it will take you to a page where you can create a new password. Enter your new password twice to confirm, then log in with your new credentials. If you do not see the reset email in your inbox, check your spam folder. If the reset link expires, request another one. On mobile (Android app or iOS browser), use the same process: tap "Forgot password?" on the login screen, enter your email, and follow the reset link sent to you.

No. Each person may hold only one ceria account. Duplicate accounts are prohibited under our terms. If we detect multiple accounts registered to the same identity document, phone number, or payment method, we will suspend all accounts and forfeit any outstanding balance. Account identity is verified during KYC (know-your-customer) verification using your government-issued ID. If you have accidentally created more than one account, contact our support team immediately to discuss your situation. One account per person ensures fair gameplay and fraud prevention.

If you suspect unauthorized access, change your password immediately using the "Forgot your password?" link on the login page. Then contact our support team via the ceria app with details of the suspicious activity (e.g., unexpected login, balance change, withdrawal request you did not make). We will investigate and take action if needed. For immediate assistance, reach out to support — we can freeze your account and review recent activity. Enable two-factor authentication (if available) to add a second security layer. Do not share your password with anyone, and do not log into ceria on shared or public devices.

ceria does not charge fees on deposits or withdrawals. However, your payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) may apply its own fees. We recommend checking your payment provider's fee schedule before you transact. Deposits are processed immediately once payment is confirmed; withdrawals are processed back to your original payment method and may be subject to a standard review window before funds are released. Some payment methods process faster than others — mobile banking and local payment typically confirm within minutes, while bank transfers may take longer depending on your bank.

Yes. ceria accepts deposits via online payment, e-wallet, mobile banking, and local payment virtual accounts (VA). When you select a bank transfer option during deposit, we generate a unique virtual account number for you. Transfer funds from your bank app to that VA number — the amount will be credited to your ceria account once your bank confirms the transfer. Withdrawals are sent back to the same bank account you used for deposit. Virtual account transfers are secure and encrypted. If your transfer does not credit within a standard timeframe, contact our support team with your transfer reference number and we will investigate.

Free bets and free spins are promotional credits we occasionally offer to new or active players. Free bets are credits you can use to place wagers on football, live-dealer games, or esports without risking your own balance. Free spins let you spin slot games (e.g., Sweet Bonanza, Aviator, Gates of Olympus) without spending cash. These appear in your ceria account as separate credit balances — use them before they expire (expiry dates are shown in your account). Free credits may carry terms (e.g., must be wagered a certain number of times before withdrawal). Check the terms of each offer in your account. Free promotions are subject to availability and may vary by region and account status.

Yes. We offer demo (practice) mode for selected slot games (e.g., Sweet Bonanza, Fortune Tiger, Mahjong Ways) and some live-dealer tables. Demo mode lets you play for free using virtual credits — you cannot withdraw demo winnings. Demo mode is useful to learn game rules before you deposit real money. To access demo games on mobile, open the ceria app or visit ceria.win in your iOS browser, find the game you want, and select the demo or "play free" option. Demo sessions do not require KYC or a deposit. You can play demo as long as you like. Once you decide to play with real money, you must create an account, verify your identity, and make a deposit via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer.

You can reach our support team through the ceria app (tap "Help" or "Support" in the menu) or via email — check the About us page for contact details. We respond to inquiries within a standard timeframe. For account or payment questions, provide your ceria username, email address, and a description of your issue. For disputes or complaints, include transaction details (date, amount, payment method). Our support team can help with forgotten passwords, deposit/withdrawal issues, game questions, account verification, and general account care. Live chat support is available during standard hours — the app will show available support channels.

This question is answered above under Account and registration. Use the "Forgot your password?" link on the ceria login page to receive a reset email. Follow the link in that email to create a new password. If you do not receive the email, check your spam folder or request another reset link.

This question is answered above under Payments and transactions. ceria does not charge deposit or withdrawal fees, but your payment provider may. Check your provider's (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) fee schedule.

This question is answered above under Game rules and access. Demo mode is free, requires no deposit or account, and is available for selected slot and live-dealer games. You cannot withdraw demo winnings.

This question is answered above under Payments and transactions. Free bets and free spins are promotional credits that appear in your ceria account as separate balances. Use them before expiry — they may carry wagering terms.