ceriaLegal Notice

We at ceria operate an online gaming and sportsbook platform available only where local law permits. Our services include football coverage (Liga 1, Piala AFF, Champions League, Premier League), live-dealer casino tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). We do not offer our services in jurisdictions where online wagering is prohibited.

Users are responsible for verifying that access and use of ceria comply with the laws of their own jurisdiction. We enforce account verification (KYC), secure payment processing through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and transparent withdrawal review procedures. This legal notice outlines our service scope, user eligibility, data handling, and dispute resolution.

For questions about our legal status, service availability, or compliance inquiries, contact our support team through the ceria app or visit our About us page for contact details.

Service Availability and Jurisdiction

ceria services are available only in jurisdictions where online gaming and sportsbook operations are permitted by local law. We do not offer access in jurisdictions where online wagering is prohibited. Users accessing ceria from restricted locations do so at their own risk and in violation of these terms.

We reserve the right to restrict or terminate access to ceria from any jurisdiction at any time, without notice. If we detect access from a prohibited jurisdiction, we may suspend your account and forfeit any outstanding balance. We are not liable for service interruptions or account closures resulting from jurisdiction restrictions.

ceria is not licensed, regulated, or endorsed by any specific government or regulatory body. We operate under the terms set out in our Terms and conditions and Privacy policyUsers are solely responsible for understanding and complying with the laws applicable to their own jurisdiction.

User Eligibility and Account Requirements

To open an account on ceria, you must be of legal age in your jurisdiction and confirm that you have read and accepted our terms. We require identity verification (KYC) before your first deposit. You must provide a government-issued photo ID and proof of address. We use this information to prevent fraud and comply with anti-money-laundering standards.

Your ceria account is personal and non-transferable. You are responsible for maintaining the confidentiality of your login credentials. We are not liable for unauthorized access resulting from your failure to protect your password. If you suspect unauthorized access, contact us immediately.

We reserve the right to refuse service to any user or to terminate any account if we believe the user is in violation of our terms, local law, or our fraud-prevention policies. Account termination may result in forfeiture of outstanding balance.

Data Protection and Privacy

We collect personal data (email, phone, identity documents, payment details, transaction history) to verify your account and process transactions. We encrypt this data and store it securely. We do not share your personal data with third parties except as required by law (e.g., tax authorities, law enforcement, anti-money-laundering compliance).

Your transaction history — all deposits, withdrawals, bets, and game activity — is logged and encrypted on our servers. You can access your full transaction history in your ceria account dashboard. We retain your records for the period required by local law, then securely delete them.

For full details on how we handle your data, visit our Privacy policyIf you have questions about your personal data or wish to request data access or deletion, contact our support team.

Payment Processing and Financial Responsibility

We process deposits and withdrawals through eight payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Deposits are non-refundable once confirmed. Withdrawals are processed back to your original deposit payment method. We do not charge withdrawal fees, but your payment provider may apply its own fees.

We reserve the right to place a security review on any withdrawal or to request additional verification if we detect unusual account activity. Large withdrawals or withdrawals from new accounts may be subject to extended review windows. We will notify you if your withdrawal is under review.

You are responsible for ensuring that your payment method is valid and that you have sufficient funds to cover your deposits. We are not liable for failed deposits or payment processing errors resulting from invalid payment information.

Dispute Resolution and Complaints

If you have a complaint about a transaction, game outcome, or ceria service, contact our support team with full details. We will investigate and respond within a standard timeframe. If you are not satisfied with our response, you may escalate your complaint through our formal dispute process.

To escalate a complaint, email our support team with your account details, the date of the disputed transaction, and a description of the issue. We will review your escalation and provide a final response. If you remain unsatisfied, you may pursue legal remedies available in your jurisdiction.

ceria is not responsible for disputes arising from payment provider errors, network failures, or user error. We are not liable for losses resulting from unauthorized account access, compromised passwords, or use of ceria from prohibited jurisdictions.

Limitation of Liability

ceria provides its services on an as-is basis. We do not guarantee any specific outcome, payout, or win rate. We are not liable for service interruptions, data loss, or account suspension resulting from technical failures, security incidents, or jurisdiction restrictions.

We are not liable for losses resulting from your use of ceria, including losses from game outcomes, betting decisions, or payment processing delays. Your participation in ceria is voluntary, and you assume all financial risk associated with your account activity.

For additional legal information, visit our Terms and conditions page. For privacy inquiries, see our Privacy policyFor account or payment questions, contact our support team through the ceria app or website.