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DANA deposit and withdrawal

DANA is one of the fastest payment methods on ceria. To deposit via DANA, log in to your account, navigate to "Deposit," and select DANA from the payment list. Enter your desired amount (we accept deposits in descriptive ranges from modest to substantial), and you will be redirected to the DANA app or web interface. Authorize the payment, and funds arrive in your ceria account within subject to verification. Withdrawals work the same way — select "Withdraw," choose DANA, enter your amount, and confirm. The funds return to your DANA wallet within subject to verification after our verification team reviews the request. DANA is popular in Jakarta, Surabaya, Bandung, and Medan, making it a convenient choice for most players on ceria.

OVO and GoPay usage

OVO and GoPay are e-wallet services widely used across Indonesia. On ceria, both methods follow the same deposit and withdrawal flow as DANA. First, ensure your OVO or GoPay account is linked to a valid phone number and has sufficient balance. During deposit, select your preferred wallet, authorize the transaction in the app, and funds appear in ceria within subject to verification. For withdrawals, the process is identical — select the wallet, confirm the amount, and wait for verification. Both OVO and GoPay require KYC verification (ID and phone confirmation) before your first withdrawal. If you have not yet verified your account on ceria, our system will prompt you during the withdrawal step. Processing times are typically subject to verification for both methods.

BCA, Mandiri, BRI, BNI virtual account

Bank transfers via virtual accounts (VA) are a secure alternative to e-wallets. When you select "Bank Transfer" on ceria, we generate a unique VA number for your account. Transfer the exact amount shown from your BCA, Mandiri, BRI, or BNI account to our VA. The system confirms receipt within subject to verification and credits your ceria balance automatically. For withdrawals, funds return to the same bank account you used for deposit. This method is ideal if you prefer traditional banking and want a clear transaction record. Virtual accounts remain active for 24 hours per transaction, so complete your transfer promptly. If you miss the window, request a new VA code on ceria.

Fees, limits and verification

ceria does not charge deposit or withdrawal fees, but your bank or e-wallet provider may apply their own charges. Deposit amounts are flexible — we accept modest to substantial sums depending on your account status and verification level. New accounts on ceria must complete KYC verification (ID upload and phone confirmation) before their first withdrawal. This process takes subject to verification and is a one-time requirement. Verified accounts enjoy higher deposit and withdrawal limits. If your account is flagged for additional review, we notify you via email or in-app message. Verification windows are typically 1–2 hours during business hours.

Resolving a stalled transaction

If your deposit does not appear in your ceria account within the expected window, first check your payment method (DANA, OVO, GoPay, or bank account) to confirm the transaction was sent. If the payment left your account but has not credited ceria, contact our support team immediately with your transaction ID or receipt. Our team investigates within 2–4 hours and either credits your account or initiates a refund. For withdrawals under review longer than expected, check your account dashboard for any verification requests (additional ID or address confirmation). Complete any pending steps, and our team processes the withdrawal within 1–2 hours. If you believe there is an error, email support with your withdrawal request number and a brief description.